• Manage Sale Order With Helpdesk
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  • About Module


    If your company provides prepaid support services, meaning that the authorized user accepts responsibility for payment of the charges for use of the company's service. You can do that with this module. This module allows your helpdesk team to generate a quotation/sale order directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the sale order/quotation. It helps to provide resulting in faster responses to your customer needs. You can easily manage products in tickets and display products in the ticket PDF report.





    Features


    • 1) Easy to create sale order/quotation from the helpdesk ticket.
    • 2) Easy to create helpdesk ticket from the sale order/quotation.
    • 3) We provide a separate security group to manage helpdesk ticket to sale order & sale order to helpdesk ticket operations.
    • 4) You can filter tickets sale order wise & sale order ticket wise.
    • 5) You can manage products in tickets as well you can display products in the ticket PDF report.

    Versions


    • v14.0
    • v13.0
    • v12.0

    Installations


    1) You will receive the link to download the zip file of the module please download it.

    2) Extract the zip file, you will see a folder named ‘sh_helpdesk_so’.

    3) Copy and paste this folder inside your Odoo Addons path / Custom Addons Path.

    4) Now, open the odoo as Developer Mode.

    5) Go to Apps menu and click on ‘Update Modules List’, Press Update Button.

    6) In the search bar, search ‘sh_helpdesk_so’.

    7) Click on ‘Install’ to install it.

    Support

    You will get free support and assistance in case of any issues