All In One Helpdesk
Are you looking for fully flexible and customizable helpdesk? Our this app almost contain everything you need for Service Desk, Technical Support Team, Issue Ticket System which include service request to be managed in backend. Support ticket will send by email to customer and admin. Customer can view their ticket from the website portal and easily see stage of the reported ticket. This desk is fully customizable clean and flexible.
Helpdesk Key Features
You can manage the helpdesk ticket timesheet which show how much work done & how much time spent particular tickets.
You can easily assign more than one user in tickets. here assigned user will be notified by email.
You can easily assign more than one portal users in tickets. here assigned portal users will be notified by email.
You can easily manage products in tickets. here you can also display products in the ticket PDF report.
This app allows your helpdesk team to generate an opportunity directly from helpdesk ticket vise versa they can generate a helpdesk ticket form lead/oppertunity.
There are 3 diffrent type of users groups for Manager. Team Leader and user. with a dynamic dashboard, you can control data visibality without having to create seprate dashboard.
Here in the helpdesk portal customer can create a ticket his self. also, chat with your helpdesk assign teams easily.
There is an amazing feature in the helpdesk. in the helpdesk, you can easy to define stages as per your requirements.
In helpdesk portal there are you can manage your all tickets with assigned user and it's Status also.
This feature allows to set helpdesk ticket alarm that remindes to do helpdesk ticket task.
Helpdesk SLA makes trust between you and your customer as it makes clear what needs to be done to which standard & when.
Now days Whatsapp has a frequently used applications, many communications take place on Whatsapp.
In this app We have added amazing features called "email alias for dyanamic team assign"
you can update assigned to person, stages, assign multi-user & add/remove followers in multiple tickets quickly.
Using this app your helpdesk team can generate invoice directly from helpdesk ticket. Vice versa they can generate helpdesk ticket from invoice
Using this app your helpdesk team can generate purchase order directly from helpdesk ticket. Vice versa they can generate helpdesk ticket from RFQ/PO.
Using this app your helpdesk team can generate sale order directly from helpdesk ticket. Vice versa they can generate helpdesk ticket from quotation/sale order.
Using this app your helpdesk team can generate task directly from helpdesk ticket. So easily manage tasks with tickets.
When customer raises a ticket for support or any kind, your responsibility to update each and every time when you working on his ticket.
