• Manage CRM With Helpdesk | Manage Helpdesk With CRM | Helpdesk Tickets With Leads | Leads With Helpdesk Tickets
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  • Manage CRM With Helpdesk | Manage Helpdesk With CRM | Helpdesk Tickets With Leads | Leads With Helpdesk Tickets

    • Version
    Odoo 12 Odoo 13 Odoo 14

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    This module allows your helpdesk team to generate an lead/opportunity directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the lead/opportunity.


    Live Demo User Guide

    If your company provides prepaid support services, meaning that the authorized user accepts responsibility for payment of the charges for use of the company's service. You can do that with this module. This module allows your helpdesk team to generate an lead/opportunity directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the lead/opportunity. It helps to provide resulting in faster responses to your customer needs. You can easily manage products in tickets and display products in the ticket PDF report.


    • 1) Easy to create lead/opportunity from the helpdesk ticket.
    • 2) Easy to create helpdesk ticket from the lead/opportunity.
    • 3) We provide a separate security group to manage helpdesk ticket to lead/opportunity & lead/opportunity to helpdesk ticket operations.
    • 4) You can filter tickets lead/opportunity wise & lead/opportunity ticket wise.
    • 5) You can manage products in tickets as well you can display products in the ticket PDF report.

    Version Details
    v 14.0.1 Initial Release.
    Product Version 1.0.1
    Categories Discuss
    Released 04/02/2021
    Last Updated 04/02/2021
    Depends CRM (crm) sh_helpdesk
    License OPL
    Supported Browsers
    Tags


    If your company provides prepaid support services, meaning that the authorized user accepts responsibility for payment of the charges for use of the company's service. You can do that with this module. This module allows your helpdesk team to generate an lead/opportunity directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the lead/opportunity. It helps to provide resulting in faster responses to your customer needs. You can easily manage products in tickets and display products in the ticket PDF report.



    • 1) Easy to create lead/opportunity from the helpdesk ticket.
    • 2) Easy to create helpdesk ticket from the lead/opportunity.
    • 3) We provide a separate security group to manage helpdesk ticket to lead/opportunity & lead/opportunity to helpdesk ticket operations.
    • 4) You can filter tickets lead/opportunity wise & lead/opportunity ticket wise.
    • 5) You can manage products in tickets as well you can display products in the ticket PDF report.


    Version Details
    v 14.0.1 Initial Release.

    Product Version 1.0.1
    Technical name sh_helpdesk_crm
    Categories Discuss
    Released 04/02/2021
    Last Updated 04/02/2021
    Depends CRM (crm) sh_helpdesk
    License OPL



    Support

    You will get free support and assistance in case of any issues